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How We Handle Your Account Information

Your privacy matters when you open an account with us. We collect what we need to run your wallet, verify withdrawals, and keep your login secure — nothing more.

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kkdb How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to see your data, or need to update your information, our support team can help. We handle privacy requests the same way we handle account queries — directly and without delay.

Live Chat Open the chat widget in your account dashboard and ask for the privacy team. We route data requests to the right person so you get a clear answer in minutes, not days.
Email Support Send your privacy question or data request to our support email. Include your registered mobile number so we can verify your account and respond securely within one business day.
Account Settings Log in and head to your profile page to update your mobile number, email, or wallet details yourself. Changes take effect immediately and we send you a confirmation message to your registered contact.
DATA SECURITY

How We Protect Your Information

We built our account system around the same encryption standards Bangladesh banks use for mobile wallet transactions. Your payment details stay encrypted from the moment you submit a deposit until we pass it to bKash, Nagad, or Rocket for processing. We do not store your wallet PIN or OTP codes — those stay between you and your mobile money provider.

Encrypted Storage We encrypt your account password, wallet details, and transaction history using industry-standard SSL protocols. Even our own team cannot read your stored credentials without the decryption key, which lives on a separate secure server.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your language preference. We do not use third-party tracking cookies or share your browsing activity with advertising networks.
Data Retention We keep your account details and transaction logs for as long as you hold an active account, plus the period required by local financial regulations after you close it. Once that retention window expires, we delete your personal data permanently.
Your Rights You can request a copy of the data we hold about you, ask us to correct outdated information, or tell us to delete your account entirely. Contact support with your registered mobile number and we will process your request within three business days.

Common Privacy Questions

We collect your mobile number, email address if you provide one, and your bKash, Nagad, or Rocket wallet account name when you make a deposit. We also log your device type and IP address for security monitoring.

We share your payment details with bKash, Nagad, or Rocket only to process deposits and withdrawals. We do not sell your information to advertisers or third-party marketing firms under any circumstance.

Yes. Contact our support team with your registered mobile number and we will send you a report showing your account details, transaction history, and any other personal information we hold within three business days.

Log in and message support asking to close your account. We will confirm your identity, process any pending withdrawals, then delete your personal data according to the retention schedule required by local financial regulations.

We log your IP address when you log in to detect unusual access patterns, but we do not track your physical location or monitor which games you view. We use only functional cookies to keep your session active.

We encrypt your wallet account name and transaction records using SSL encryption. Your mobile wallet PIN and OTP codes never reach our servers — you enter those directly into the bKash, Nagad, or Rocket app during payment.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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